Return policy for custom made products.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Brilliyond Jewellery is not responsible for any repair or replacement that is requested as a direct result of including, but not limited to, normal wear and tear, damage resulting from neglect, accident or improper use, or damages due to unconsented repairs by third parties.

We do not offer change of mind refunds for custom made jewellery. They are covered by the consumer guarantees that apply automatically under the Australian Consumer Law(ACL).