Return policy for custom made products.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Brilliyond Jewellery is not responsible for any repair or replacement that is requested as a direct result of including, but not limited to, normal wear and tear, damage resulting from neglect, accident or improper use, or damages due to unconsented repairs by third parties.

We do not offer change of mind refunds for custom made jewellery. They are covered by the consumer guarantees that apply automatically under the Australian Consumer Law(ACL). However, upon request, before the commencement of the custom-made process, we can agree to provide a partial refund based on a pre-agreed value for change of mind.

Payment providers typically do not refund the transaction fees from the original payment when a refund is processed. Additionally, they may or may not charge transaction fees for the refund itself. As a result, we are unable to refund any non-recoverable transaction fees from the original payment, as well as any fees that may apply to the refund transaction.

Please contact +61 (0) 390 782 976 or support@brilliyond.com.au to initiate a return.