I damaged my jewellery. Am I eligible for a free repair?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Brilliyond Jewellery is not responsible for any repair or replacement that is requested as a direct result of including, but not limited to, normal wear and tear, damage resulting from neglect, accident or improper use, or damages due to unconsented repairs by third parties.

However, in many cases, minor repairs are free of charge. You just have to pay the postage to send it to our workshop.