Do you have a showroom? Can I see and touch your products?
We are a pure-play online business and do not have any showrooms. We are based in Melbourne and we have workshops and representatives in major cities.
We completely understand your concerns. This issue is one of the major challenges for us as well as our customers.
We offer very quick and easy returns and if you do not like the jewellery product, you can simply return it. Our main competition is USA based online jewellery companies and since we are based in Australia we believe customers should feel more comfortable.
We are trying our best to showcasing our products, designs, and gemstones using photos, videos, and photorealistic renderings. Please contact support@brilliyond.com.au and our support team can provide additional details about our products.
We provide unique and additional services for you to make it easy and comfortable to buy your engagement ring online.
- Live online audio, screen share, or video consultation.
- Shipping gemstones (particularly sapphires) to you for inspections before making your jewellery.
- Free resizing for most designs. (Some delicate designs requires redoing the ring when resizing)
Please speak to our friedly and proffetional support team (support@brilliyond.com.au) and they will guide you.
Schedule a Zoom Call